Refunds Policy
Our commitment to customer satisfaction and fair refund practices
Last updated: 2024-03-14
Our Refund Promise
At GolfPitches, we stand behind our products and services. If you're not completely satisfied, we offer fair and transparent refund options designed to give you peace of mind with your purchase.
Refund Timelines
Digital Products
14 days - Unused or demonstrably defective
Premium Memberships
30 days - Money-back guarantee for new subscribers
Online Courses
14 days - Less than 20% course completion
Eligibility Criteria
Digital Products
- Product must be unused or demonstrably defective
- Request must be made within 14 days of purchase
- Proof of purchase required
- Original payment method will be refunded
Premium Memberships
- 30-day money-back guarantee for new subscribers
- Pro-rated refunds for annual memberships
- Cancellation must be requested through account settings
- Usage within fair use policy
Online Courses
- Less than 20% course completion
- Within 14 days of purchase
- One refund per course per customer
- Access revoked upon refund
How to Request a Refund
- Log into your GolfPitches account
- Visit the Orders section
- Select the item for refund
- Choose refund reason
- Submit request
Processing Time
Once approved, refunds are processed within:
- 24-48 hours for approval decision
- 3-5 business days for credit card refunds
- 5-10 business days for bank transfers
Need Help?
Our customer support team is available to assist with refund requests:
- Email: [email protected]
- Phone: +1 (555) 123-4567
- Hours: Mon-Fri, 9am-5pm PST
Exceptions
Refunds may be denied under these circumstances:
- Violation of terms of service
- Abuse of refund policy
- Excessive course completion
- Beyond eligible timeframe
This policy is designed to be fair to all our customers while protecting our business interests.